STAFF
- Went under rigorous selection process
- Creates culture of support rather than just care
- Sensitive integration of staff into the homes
- Open access for support staff to senior management
- Whistleblowing policy
INDIVIDUALS
- Receives support to help making their own decisions
- Ensures smooth transition
- Establishes good communication with carers and sharing information
- Continuous review of changing circumstances and needs
- Creating sense of home and belonging
HOMES
- Adapting environments to fit individual’s needs
- Full maintenance capability for planned work and to react to unplanned events
- Quality controls to ensure the homes are clean, tidy and homely
MANAGEMENT
- Senior Manager dedicated to QA&C
- Regular staff meetings to inform and share
- Unannounced visits to homes
- Having relevant policies
- Processes and procedures
- Making staff feel valued
- Dealing with issues proactively
- Ensuring good communication throughout the company
TRANSPARENT SERVICE
We believe that individuals being supported should be provided with a safe environment and meeting their needs and expectations. This includes that on any occasion where the service standard falls below that which could reasonably be expected, there are schemes in place to address this.Compliments and/or comments in relation to any aspect of the service or staff are welcomed and will be used to further improve standards.
